Privacy Policy

Last updated: 22 November 2025

Welcome to Timeless Abayas. We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use and safeguard your data when you visit our website, make a purchase or interact with us.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

A. Information You Provide Directly

Name, email address, password

Billing and shipping information

Phone number

Payment information (processed securely by third-party providers; we do not store full card details)

Customer support messages

B. Information Collected Automatically

Device and browser details

IP address

Pages visited, time spent on the site

Cookies and similar tracking technologies

C. Information From Third Parties

Payment processors (e.g., Stripe, PayPal)

Delivery and courier partners

Marketing or analytics providers

2. How We Use Your Information

We use your personal data to:

Process and deliver orders

Communicate order updates and confirmations

Respond to enquiries and provide customer support

Improve our website, products, and user experience

Send marketing communications (with your consent)

Detect and prevent fraud

3. Legal Basis for Processing (UK GDPR)

We rely on the following legal bases:

Contractual necessity – to fulfil your purchases

Legitimate interests – to improve services and protect the website

Consent – for marketing and non-essential cookies

Legal obligations – accounting and compliance

4. How We Share Your Information

We never sell your personal data. We may share it with trusted partners such as:

Payment gateways

Delivery and logistics providers

Customer support and marketing tools

IT, hosting, and analytics services

Professional legal or accounting advisors

These parties must keep your data secure and use it only according to our instructions.

5. International Transfers

If we transfer data outside the UK/EEA, we use approved safeguards such as Standard Contractual Clauses to ensure your data is protected.

6. Data Retention

We keep your personal data only for as long as necessary:

Order records: 6 years (legal requirement)

Marketing data: until you unsubscribe

Account data: until you request deletion

7. Cookies

We use cookies to operate our website, analyse performance, personalise content, and support marketing. You can control cookies through your browser settings.

8. Your Rights (UK GDPR)

You have the right to:

Access your personal data

Correct inaccurate information

Request deletion

Object to or restrict processing

Withdraw consent at any time

Request data portability

To exercise these rights, contact us at info@timelessabayas.com.

9. Data Security

We use industry-standard measures including HTTPS encryption, secure payment processors, and access controls to keep your data safe.

10. Third-Party Links

Our website may include links to external websites. We do not control their privacy practices.

11. Children’s Privacy

We do not knowingly collect personal data from individuals under 16.

12. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

13. Contact Us

If you have any questions or wish to exercise your rights, contact:

Timeless Abayas
Email: info@timelessabayas.com